deBLOOM will do refund for your special requirements and concerns for your order. For that reason, we ask that you please call our Customer Service Team at 1300 33 2566 or for international customer +61 8 9316 1422 to discuss any queries or concerns you may have in relation to your flowers sent or received. A number of decisions may be available to you and are subject to your particular situation. All refunds for orders placed online or over the telephone are credited back to the original credit card on which the order was purchased.