At deBLOOM we pride ourselves on the quality of our products and services. It is important to remember that flowers are a perishable, natural product that will react to their immediate indoor environment and external weather conditions. deBLOOM ensure only the freshest and highest quality flowers are hand selected and bought each day. Unfortunately once we dispatch our flowers a number of changes in condition may result in their longevity being reduced.

Care instructions must be followed thoroughly in order to increase the life span and enjoyment of your flowers. To assist in prolonging their life, we recommend cutting the stems on a sharp angle and changing the water in the vase every two days. Air conditioning, extreme heat or changes in climate may also have an adverse effect on the flowers. Unfortunately, with all the possible variables, it is difficult for deBLOOM to guarantee the flower quality in every case.

Normally, the flowers should last between 3 to 7 days. Should your flowers expire within three (3) days of the delivery date and we are satisfied that all care instructions provided have been followed, deBLOOM will be happy to resend new flowers. It is our guarantee to give you flower replacement. To assist us in quality control, it is our policy to collect the original flowers upon delivery of your replacement.

Apologetically, we cannot arrange a replacement of fresh flowers to you if the original flowers are disposed of, thereby making them unavailable for our florists to assess the cause of the problem.